The questions we are asked most, answered properly. If yours is not here, call and ask.
Drainage problems are hard to judge from inside the house, and a description over the phone often tells us more than people expect. Call and describe what you are seeing: which fittings are affected, whether it is worse after rain, whether it has happened before.
There is no charge for the conversation and no call-out charge if we attend.
Our average response is 75 minutes, and we are typically 60 to 90 minutes from any address in Greater London. We give you a realistic time on the call rather than an optimistic one.
No, never. Not at any hour, on any day of the year, including bank holidays.
Yes. We run a genuine 24/7 emergency service, 365 days a year.
Since 2011 in England, most shared drains and lateral drains belong to the water company rather than the homeowner. We identify where the fault sits and tell you plainly, even when it means the work is not ours to do.
A drain that blocks again within weeks usually has a physical cause: a displaced joint, a partial collapse, root ingress or a section with too little fall. Clearing treats the symptom; a survey tells you whether there is a cause to fix.
We would not recommend it. It can damage older pipework, presents a safety risk in standing water and rarely removes the actual obstruction.
They pass through the pan but do not break down like toilet paper. They are one of the most common causes of blockages we attend.
Yes. Restaurants, offices, retail and managed buildings, and we can attend outside trading hours where closing during the day is not practical.
Yes, fully insured, and every job we complete is guaranteed.
Always, and before any work begins. We quote fixed prices rather than hourly rates.
Usually not. Most blockages clear by jetting, and where the pipe has failed a camera survey establishes whether a no-dig lining repair will work before anyone considers excavation.
Stop using water in the property, including washing machines and dishwashers, and keep people and pets away from any standing waste water.
Call us now, or drop your number and we'll call you straight back during business hours.
Drainage experts only 60 to 90 minutes away, 24 hours a day, 365 days a year.
