Drainage emergencies in N5 do not keep office hours. Our call-out runs 24 hours covering Highbury, and a fixed price given on the call.
What we cover in N5
N5 includes Highbury, within Islington. Homes, flats and commercial premises are all covered, from a slow sink to a complete system.
Highbury is largely Victorian terraced and semi-detached housing with mature street trees. Root ingress into clay joints under front gardens is the recurring finding on camera surveys here.
Common causes in N5
The recurring problems in N5 are much the same year to year:
- Waste water rising from a manhole
- The whole system at a standstill
- Sewage appearing in a ground-floor fitting
- Flooding after a storm
Signs worth reporting
What you are likely to be seeing across N5:
- Water sitting in a drain outside when nothing is running
- More than one appliance backing up, not just one
- Gurgling from a toilet or sink as another appliance drains
- Foul odour around a chamber that is stronger in warm weather
How the visit works
What we do when we get there:
- You get an honest time, not an optimistic one
- Keep water use to nothing until the engineer is with you
- The aim is to finish it on the first attendance
- You find out if the pipe itself needs work
Before we arrive
What to do before we get there:
- Keep water use to nothing, especially washing machines
- Move children and pets away from the affected area
- Clear access to the drain covers if you can
- Note which fittings are affected so we arrive prepared
Who pays for the repair
Before anyone invoices you, it is worth knowing where the fault sits. Your own run up to the boundary is your responsibility; past the boundary it is normally Thames Water. We record it so you have something to act on.
What it costs in N5
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. No call-out fee applies, day or night. You get the figure before any work begins.