When you have a blocked toilet in W14, help is normally under 90 minutes away. Our engineers cover West Kensington and Olympia and the surrounding roads, at any hour, 365 days a year.
What we cover in W14
W14 covers West Kensington and Olympia, within Hammersmith and Fulham. Homes, flats and commercial premises are all covered, from a slow sink to a complete system.
West Kensington and Olympia are stucco and red-brick terraces, heavily converted, alongside exhibition and commercial buildings. Shared stacks and front lightwell gullies dominate the residential work.
Common causes in W14
What actually causes most of the work in W14 follow a pattern:
- Wet wipes and sanitary products lodged in the trap
- Too much paper at once, particularly with a low-flush cistern
- A restriction further down the soil pipe, which is why the toilet is only where it shows
- A foreign object caught in the outlet
Signs worth reporting
What to tell us on the call:
- Water sitting in a drain outside when nothing is running
- Two or more fittings affected together, rather than a single sink
- A glugging noise from a plughole when something else empties
- A drain smell outside that keeps coming back
How the visit works
We diagnose before we clear:
- Test the other fittings first
- Cover the floor and surrounds before any work starts
- Free the obstruction in the pan with the right tool for the blockage
- Move to the stack and the drain outside if the pan is already clear
Before we arrive
What to do before we get there:
- Hold off on taps, showers and appliances, including the washing machine and dishwasher
- Move children and pets away from the affected area
- Move bins or planters off the inspection covers
- Have your postcode and a description ready for the call
Who pays for the repair
Not every blockage is yours to pay for. Most pipework beyond your boundary became the water company’s responsibility in 2011, so a fault out in the road is not yours to fund. We identify the location and are straight with you about it, including when the answer is that you should call Thames Water instead.
What it costs in W14
A blocked toilet is normally cleared at the fixed £120 plus VAT rate. No call-out fee applies, day or night. You know the cost before the engineer picks up a tool.