Blocked toilets in W6 do not keep office hours. Someone answers whatever time you call covering Hammersmith and Ravenscourt Park, and a fixed price given on the call.
What we cover in W6
The area we cover in W6 spans Hammersmith and Ravenscourt Park, within Hammersmith and Fulham. As we also attend the adjoining areas, a drain shared between streets is not a problem.
Hammersmith combines residential streets with mixed-use buildings on the main roads, where a restaurant or shop sits below flats. Commercial kitchen grease restricting a run shared with residents is the defining local fault.
Common causes in W6
Across W6, the common causes are:
- Non-flushable items lodged in the trap
- Paper build-up, especially in an older narrow-bore pan
- A restriction further down the soil pipe, so the pan is the symptom rather than the cause
- A foreign object stuck in the pan
Signs worth reporting
What tends to prompt the call in W6:
- Water standing in an outside gully hours after the last discharge
- More than one appliance backing up, rather than a single sink
- Bubbling in the pan when something else empties
- A drain smell outside that keeps coming back
How the visit works
What we do when we get there:
- See whether anything else in the property is affected
- Protect the bathroom before any work starts
- Clear the pan and trap with the right tool for the blockage
- Check the soil stack and the run outside if the pan is already clear
Before we arrive
Useful steps before we arrive:
- Stop using water in the property, particularly appliances on a timer
- Move children and pets away from the affected area
- Move bins or planters off the inspection covers
- Jot down what is draining and what is not so we arrive prepared
Who pays for the repair
Whose pipe it is matters as much as what is in it. Since 2011, most shared drains and lateral drains in England belong to the water company, which means a fault beyond your boundary is theirs to fix. We work out where the fault is and say so, including when the answer is that you should call Thames Water instead.
What it costs in W6
A blocked toilet is normally cleared at the fixed £120 plus VAT rate. We quote a fixed price, not a rate, which means a stubborn blockage costs what we said.