We are a family-run firm covering London since 2013, with SE25 among the areas we attend most. That covers South Norwood.
What we cover in SE25
Our coverage of SE25 includes South Norwood, in Croydon. As we also attend the adjoining areas, a drain shared between streets is not a problem.
South Norwood combines Victorian and interwar housing with a town-centre commercial strip. Soakaways and garden drainage struggle after prolonged rain, particularly where gardens have been paved.
Common causes in SE25
Across SE25, these are the ones that come up again and again:
- A run that blocks again within weeks, which usually means a physical defect
- A property being bought, and no records of the drainage
- An insurer asking for evidence that has to be supported properly
- An extension being planned, where the run has to be located first
Signs worth reporting
Before you call, it helps to know what you are looking at:
- Water sitting in a drain outside when nothing is running
- More than one appliance backing up, which points at the shared run
- Gurgling from a toilet or sink when something else empties
- Foul odour around a chamber that keeps coming back
How the visit works
We work to the same order on every visit, which is what keeps the price fixed:
- Clear enough of the line for a usable view
- Run the camera through the full length
- Locate every fault from the surface
- Provide the footage and a written summary
Before we arrive
In the meantime, there are two or three useful steps:
- Stop using water in the property, including the washing machine and dishwasher
- Move children and pets away from the affected area
- Make sure the chambers can be reached
- Jot down what is draining and what is not for the call
Who pays for the repair
On terraced and converted property, ownership is the first thing to settle. Your own run up to the boundary is your responsibility; beyond that, and on anything shared, it is generally the water company’s. You get that in writing.
What it costs in SE25
A CCTV drain survey is a fixed £300 plus VAT, footage and written summary included. Prices are fixed rather than hourly, so a difficult job in SE25 does not become an expensive surprise.