When you have a drainage emergency in SE25, we can usually be with you inside 90 minutes. Our engineers cover South Norwood and the surrounding roads, 24 hours a day, 365 days a year.
What we cover in SE25
What we take in across SE25 includes South Norwood, in Croydon. As we also attend the adjoining areas, a run crossing a boundary needs only one contractor.
South Norwood combines Victorian and interwar housing with a town-centre commercial strip. Soakaways and garden drainage struggle after prolonged rain, particularly where gardens have been paved.
Common causes in SE25
The causes we see most often in SE25 are predictable:
- Foul water coming up through a chamber
- Every fitting backing up at once
- Foul water backing into a ground-floor shower or bath
- Flooding after a storm
Signs worth reporting
What to tell us on the call:
- Standing water in a yard gully when nothing is running
- Several fittings draining slowly at once, rather than a single sink
- A glugging noise from a plughole when something else empties
- A sour smell near the gully that worsens after rain
How the visit works
What we do when we get there:
- We give you a realistic arrival time on the call
- Stop using water in the property until we arrive
- We clear the blockage on the visit wherever possible
- You find out if the pipe itself needs work
Before we arrive
Before the engineer arrives, a couple of things make a real difference:
- Keep water use to nothing, including the washing machine and dishwasher
- Keep people and pets away from any standing waste water
- Make sure the chambers can be reached
- Have your postcode and a description ready when you ring
Who pays for the repair
A blockage is not automatically your bill. Most pipework beyond your boundary became the water company’s responsibility in 2011, and a defect on the shared run is not your cost. We identify the location and are straight with you about it, even where it means there is no job in it for us.
What it costs in SE25
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. No call-out fee applies, day or night. You get the figure before any work begins.