When you have a drainage emergency in NW6, we are typically 60 to 90 minutes away. We work across Kilburn, West Hampstead and Queen’s Park and the streets around them, day and night, every day of the year.
What we cover in NW6
NW6 takes in Kilburn, West Hampstead and Queen’s Park, in the London Borough of Camden and Brent. Homes, flats and commercial premises are all covered, from a slow sink to a complete system.
Kilburn, West Hampstead and Queen’s Park mix mansion blocks with terraced housing in multiple occupation. Shared stacks and shared laterals mean a single blockage rarely affects only one flat.
Common causes in NW6
The recurring problems in NW6 are predictable:
- Waste water rising from a manhole
- Every fitting backing up at once
- Sewage appearing in a ground-floor fitting
- Surface water with nowhere to go
Signs worth reporting
The signs that bring people to call us across NW6:
- Water sitting in a drain outside long after use
- More than one appliance backing up, not just one
- A glugging noise from a plughole when the bath is let out
- Foul odour around a chamber that worsens after rain
How the visit works
Finding the cause comes before clearing it:
- We tell you when we will actually be there
- Hold off on washing machines and dishwashers
- The aim is to finish it on the first attendance
- We tell you whether there is an underlying fault
Before we arrive
Before the engineer arrives, these few things genuinely help:
- Stop using water in the property, including the washing machine and dishwasher
- Move children and pets away from the affected area
- Make sure the chambers can be reached
- Jot down what is draining and what is not for the call
Who pays for the repair
On terraced and converted property, ownership is the first thing to settle. A private drain serving one building is the owner’s; past the boundary it is normally Thames Water. You get that in writing.
What it costs in NW6
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. Prices are fixed rather than hourly, which means a stubborn blockage costs what we said.