We are a family-run firm covering London since 2013, and W8 is inside our core coverage. It includes Kensington and Holland Park.
What we cover in W8
The area we cover in W8 spans Kensington and Holland Park, in Kensington and Chelsea. Because we cover the neighbouring postcodes too, a drain shared between streets is not a problem.
Kensington and Holland Park are tall stucco terraces and garden-square townhouses, many with deep basement extensions. Pumped basement waste and original clay laterals under front gardens are the recurring combination.
Common causes in W8
Nearly everything we clear in W8 comes down to a short list:
- Wet wipes and sanitary products caught at a bend
- Too much paper at once, particularly with a low-flush cistern
- A restriction further down the soil pipe, so the pan is the symptom rather than the cause
- A foreign object caught in the outlet
Signs worth reporting
What tends to prompt the call across W8:
- Water sitting in a drain outside long after use
- More than one appliance backing up, rather than a single sink
- Bubbling in the pan as another appliance drains
- A sour smell near the gully that worsens after rain
How the visit works
The order matters, so we work it out before we jet:
- See whether anything else in the property is affected
- Cover the floor and surrounds before any work starts
- Free the obstruction in the pan with the right tool for the blockage
- Move to the stack and the drain outside if the pan is already clear
Before we arrive
Worth doing while you wait:
- Keep water use to nothing, especially washing machines
- Move children and pets away from the affected area
- Make sure the chambers can be reached
- Note which fittings are affected so we arrive prepared
Who pays for the repair
On terraced and converted property, ownership is the first thing to settle. Your own run up to the boundary is your responsibility; beyond that, and on anything shared, it is generally the water company’s. We record it so you have something to act on.
What it costs in W8
A blocked toilet is normally cleared at the fixed £120 plus VAT rate. We never charge for coming out, whatever the time. The price is confirmed before we start.