Drainage emergencies in W8 do not keep office hours. We run a genuine round-the-clock service covering Kensington and Holland Park, and a fixed price given on the call.
What we cover in W8
What we take in across W8 runs across Kensington and Holland Park, within Kensington and Chelsea. Because we cover the neighbouring postcodes too, we can deal with both ends of a shared run.
Kensington and Holland Park are tall stucco terraces and garden-square townhouses, many with deep basement extensions. Pumped basement waste and original clay laterals under front gardens are the recurring combination.
Common causes in W8
In W8, these are the ones that come up again and again:
- Waste water rising from a manhole
- Every fitting backing up at once
- Sewage appearing in a ground-floor fitting
- A gully surcharging during heavy rain
Signs worth reporting
The signs that bring people to call us across W8:
- Standing water in a yard gully hours after the last discharge
- More than one appliance backing up, rather than a single sink
- Bubbling in the pan when the bath is let out
- Foul odour around a chamber that is stronger in warm weather
How the visit works
The process is the same whatever the address, which is what keeps the price fixed:
- We give you a realistic arrival time on the call
- Stop using water in the property until we arrive
- Most emergencies are resolved in one visit
- We are straight about whether clearing is enough
Before we arrive
Useful steps before we arrive:
- Hold off on taps, showers and appliances, particularly appliances on a timer
- Keep people and pets away from any standing waste water
- Make sure the chambers can be reached
- Note which fittings are affected when you ring
Who pays for the repair
Not every blockage is yours to pay for. Most pipework beyond your boundary became the water company’s responsibility in 2011, and a defect on the shared run is not your cost. We work out where the fault is and say so, even when that means we are not the ones doing the repair.
What it costs in W8
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. We never charge for coming out, whatever the time. You get the figure before any work begins.