We have been clearing drains across London since 2013, with NW10 among the areas we attend most. The postcode takes in Willesden, Harlesden and Kensal Green.
What we cover in NW10
NW10 covers Willesden, Harlesden and Kensal Green, inside Brent. We attend both residential and commercial property here, from single blockages to full drainage installations.
Willesden, Harlesden and Kensal Green combine terraced streets with commercial and light industrial units on the main routes. Grease and wipes from commercial premises enter the same network as the housing.
Common causes in NW10
The bulk of the jobs in NW10 traces back to a handful of causes:
- Waste water rising from a manhole
- The whole system at a standstill
- Sewage appearing in a ground-floor fitting
- A gully surcharging during heavy rain
Signs worth reporting
What tends to prompt the call around NW10:
- Water standing in an outside gully when nothing is running
- Two or more fittings affected together, rather than a single sink
- A glugging noise from a plughole as another appliance drains
- A sour smell near the gully that worsens after rain
How the visit works
Finding the cause comes before clearing it:
- We give you a realistic arrival time on the call
- Stop using water in the property until we arrive
- Most emergencies are resolved in one visit
- You find out if the pipe itself needs work
Before we arrive
In the meantime, there are two or three useful steps:
- Hold off on taps, showers and appliances, including the washing machine and dishwasher
- Move children and pets away from the affected area
- Make sure the chambers can be reached
- Have your postcode and a description ready when you ring
Who pays for the repair
Whose pipe it is matters as much as what is in it. Shared drains and laterals transferred to the water company in England in 2011, so a fault out in the road is not yours to fund. We work out where the fault is and say so, even where it means there is no job in it for us.
What it costs in NW10
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. There is no call-out charge in NW10, at any hour. You know the cost before the engineer picks up a tool.