Dealing with a drainage emergency in SE11, help is normally under 90 minutes away. We work across Kennington and Vauxhall and the streets around them, 24 hours a day, every day of the year.
What we cover in SE11
What we take in across SE11 runs across Kennington and Vauxhall, in Lambeth. As we also attend the adjoining areas, a drain shared between streets is not a problem.
Kennington and Vauxhall sit low and close to the Thames, with Georgian terraces, estates and a wall of new development at Nine Elms. Combined sewers here fill quickly during storms.
Common causes in SE11
The recurring problems in SE11 are predictable:
- Foul water coming up through a chamber
- Nothing draining anywhere in the property
- Foul water backing into a ground-floor shower or bath
- Flooding after a storm
Signs worth reporting
What tends to prompt the call across SE11:
- Water sitting in a drain outside when nothing is running
- More than one appliance backing up, not just one
- Gurgling from a toilet or sink when the bath is let out
- Foul odour around a chamber that keeps coming back
How the visit works
The process is the same whatever the address, so nothing turns into an open-ended bill:
- You get an honest time, not an optimistic one
- Keep water use to nothing until the engineer is with you
- Most emergencies are resolved in one visit
- We tell you whether there is an underlying fault
Before we arrive
What to do before we get there:
- Keep water use to nothing, especially washing machines
- Keep people and pets away from any standing waste water
- Move bins or planters off the inspection covers
- Jot down what is draining and what is not for the call
Who pays for the repair
The first question on a shared drain is whose it is. Pipework inside your boundary serving only your property is yours; past the boundary it is normally Thames Water. You get that in writing.
What it costs in SE11
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. We quote a fixed price, not a rate, so a difficult job in SE11 does not become an expensive surprise.