If you have a blocked drain in SW13, help is normally under 90 minutes away. Our engineers cover Barnes and Castelnau and the surrounding roads, 24 hours a day, every day of the year.
What we cover in SW13
What we take in across SW13 runs across Barnes and Castelnau, within Richmond upon Thames. As we also attend the adjoining areas, we can deal with both ends of a shared run.
Barnes sits low inside a loop of the Thames, with a high water table and slow surface water dispersal. There is little spare capacity in the system after rain, so partial blockages become obvious quickly.
Common causes in SW13
Most of what we attend in SW13 has one of these behind it:
- Grease from the kitchen, which solidifies as soon as it cools
- Cleaning wipes, which hold together in the drain
- Root growth entering through a cracked joint
- Sand and silt building up where flow slows
Signs worth reporting
The symptoms worth reporting when you ring:
- Water standing in an outside gully long after use
- Several fittings draining slowly at once, which points at the shared run
- Bubbling in the pan when the bath is let out
- A sour smell near the gully that keeps coming back
How the visit works
Every job follows the same sequence, so nothing turns into an open-ended bill:
- Work through the inspection chambers to find where the flow stops
- Confirm whether the fault is inside your boundary
- Clear the blockage with water jetting at a pressure suited to the pipe
- Run water through every fitting before we finish
Before we arrive
Before the engineer arrives, a couple of things make a real difference:
- Stop using water in the property, particularly appliances on a timer
- Keep people and pets away from any standing waste water
- Make sure the chambers can be reached
- Jot down what is draining and what is not for the call
Who pays for the repair
Before anyone invoices you, it is worth knowing where the fault sits. Pipework inside your boundary serving only your property is yours; beyond that, and on anything shared, it is generally the water company’s. You get that in writing.
What it costs in SW13
Outside drain clearance is a fixed £144 plus VAT. You get a fixed figure rather than a running clock, which means a stubborn blockage costs what we said.