Blocked toilets in NW3 have a habit of happening at the worst time. Our call-out runs 24 hours covering Hampstead, Belsize Park and Swiss Cottage, and a fixed price given on the call.
What we cover in NW3
NW3 takes in Hampstead, Belsize Park and Swiss Cottage, within Camden. Homes, flats and commercial premises are all covered, from a slow sink to a complete system.
Hampstead and Belsize Park have large period houses with mature gardens and a lot of basement excavation. Trees close to boundary runs and newly installed basement drainage discharging into old laterals are the two recurring issues.
Common causes in NW3
The recurring problems in NW3 follow a pattern:
- Non-flushable items stuck in the branch pipe
- Paper build-up, particularly with a low-flush cistern
- A restriction further down the soil pipe, which is why the toilet is only where it shows
- Something that should never have been flushed blocking the trap
Signs worth reporting
Before you call, it helps to know what you are looking at:
- Standing water in a yard gully hours after the last discharge
- Two or more fittings affected together, not just one
- Bubbling in the pan as another appliance drains
- A drain smell outside that is stronger in warm weather
How the visit works
This is how a visit works:
- Check whether other fittings are draining normally
- Protect the bathroom before any work starts
- Clear the trap with the right tool for the blockage
- Move to the stack and the drain outside if the pan is already clear
Before we arrive
What to do before we get there:
- Hold off on taps, showers and appliances, including the washing machine and dishwasher
- Keep people and pets away from any standing waste water
- Clear access to the drain covers if you can
- Jot down what is draining and what is not for the call
Who pays for the repair
A blockage is not automatically your bill. Since 2011, most shared drains and lateral drains in England belong to the water company, which means a fault beyond your boundary is theirs to fix. We work out where the fault is and say so, even when that means we are not the ones doing the repair.
What it costs in NW3
A blocked toilet is normally cleared at the fixed £120 plus VAT rate. No call-out fee applies, day or night. You know the cost before the engineer picks up a tool.