Family-run since 2013, we work right across the capital, with SE21 among the areas we attend most. That covers Dulwich and Tulse Hill.
What we cover in SE21
Our coverage of SE21 includes Dulwich and Tulse Hill, within Southwark and Lambeth. Since we work the surrounding postcodes as well, a drain shared between streets is not a problem.
Dulwich has large Victorian and Edwardian villas, generous gardens and heavy tree cover on clay subsoil. Roots entering open clay joints, and seasonal movement opening those joints further, are the defining faults.
Common causes in SE21
In SE21, these are the ones that come up again and again:
- Wet wipes and sanitary products stuck in the branch pipe
- Too much paper at once, particularly with a low-flush cistern
- A partial blockage in the stack, which is why the toilet is only where it shows
- An item dropped into the pan stuck in the pan
Signs worth reporting
The symptoms worth reporting when you ring:
- Water standing in an outside gully when nothing is running
- More than one appliance backing up, rather than a single sink
- Bubbling in the pan when something else empties
- Foul odour around a chamber that worsens after rain
How the visit works
This is how a visit works:
- See whether anything else in the property is affected
- Protect the bathroom before any work starts
- Free the obstruction in the pan with the right tool for the blockage
- Work down to the external run if the pan is already clear
Before we arrive
Useful steps before we arrive:
- Stop using water in the property, including the washing machine and dishwasher
- Keep people and pets away from any standing waste water
- Clear access to the drain covers if you can
- Jot down what is draining and what is not so we arrive prepared
Who pays for the repair
Before anyone invoices you, it is worth knowing where the fault sits. Pipework inside your boundary serving only your property is yours; past the boundary it is normally Thames Water. You get that in writing.
What it costs in SE21
A blocked toilet is normally cleared at the fixed £120 plus VAT rate. We never charge for coming out, whatever the time. You get the figure before any work begins.