Family-run since 2013, we work right across the capital, with W4 among the areas we attend most. That covers Chiswick and Turnham Green.
What we cover in W4
W4 covers Chiswick and Turnham Green, in the London Borough of Hounslow. Homes, flats and commercial premises are all covered, from single blockages to full drainage installations.
Chiswick is Victorian and Edwardian terraces with mature street trees and gardens, close to the river. Root ingress and slow surface water clearance in the lower streets are the two constants.
Common causes in W4
Nearly everything we clear in W4 has one of these behind it:
- Non-flushable items caught at a bend
- A heavy load of paper, on a pan with a weak flush
- A partial blockage in the stack, so the pan is the symptom rather than the cause
- A foreign object stuck in the pan
Signs worth reporting
The signs that bring people to call us around W4:
- Standing water in a yard gully when nothing is running
- Two or more fittings affected together, not just one
- A glugging noise from a plughole when something else empties
- A sour smell near the gully that worsens after rain
How the visit works
The order matters, so we work it out before we jet:
- See whether anything else in the property is affected
- Cover the floor and surrounds before any work starts
- Clear the pan and trap with the right tool for the blockage
- Work down to the external run if the pan is already clear
Before we arrive
Before the engineer arrives, there are two or three useful steps:
- Keep water use to nothing, including the washing machine and dishwasher
- Move children and pets away from the affected area
- Make sure the chambers can be reached
- Have your postcode and a description ready so we arrive prepared
Who pays for the repair
Whose pipe it is matters as much as what is in it. Most pipework beyond your boundary became the water company’s responsibility in 2011, and a defect on the shared run is not your cost. We identify the location and are straight with you about it, even when that means we are not the ones doing the repair.
What it costs in W4
A blocked toilet is normally cleared at the fixed £120 plus VAT rate. We never charge for coming out, whatever the time. The price is confirmed before we start.