Blocked toilets in W5 do not keep office hours. Someone answers whatever time you call covering Ealing and Northfields, with fixed prices confirmed before any work starts.
What we cover in W5
The area we cover in W5 runs across Ealing and Northfields, within Ealing. Since we work the surrounding postcodes as well, we can deal with both ends of a shared run.
Ealing is suburban in character, with interwar semis, Edwardian villas and larger gardens. Soakaways, garden gullies and tree roots account for most of what we attend.
Common causes in W5
The causes we see most often in W5 follow a pattern:
- Wet wipes and sanitary products stuck in the branch pipe
- Too much paper at once, particularly with a low-flush cistern
- A partial blockage in the stack, which is why the toilet is only where it shows
- An item dropped into the pan stuck in the pan
Signs worth reporting
What tends to prompt the call across W5:
- Standing water in a yard gully long after use
- Two or more fittings affected together, rather than a single sink
- Bubbling in the pan when something else empties
- Foul odour around a chamber that keeps coming back
How the visit works
What we do when we get there:
- See whether anything else in the property is affected
- Protect the bathroom before any work starts
- Clear the trap with the right tool for the blockage
- Move to the stack and the drain outside if the pan is already clear
Before we arrive
What to do before we get there:
- Keep water use to nothing, especially washing machines
- Move children and pets away from the affected area
- Move bins or planters off the inspection covers
- Note which fittings are affected when you ring
Who pays for the repair
The first question on a shared drain is whose it is. Pipework inside your boundary serving only your property is yours; past the boundary it is normally Thames Water. We put that in writing after the visit.
What it costs in W5
A blocked toilet is normally cleared at the fixed £120 plus VAT rate. Prices are fixed rather than hourly, which means a stubborn blockage costs what we said.