If you have a drain blockage in W5, help is normally under 90 minutes away. Our engineers cover Ealing and Northfields and everything nearby, 24 hours a day, including weekends and bank holidays.
What we cover in W5
W5 covers Ealing and Northfields, inside Ealing. We work for householders and businesses alike in this area, whatever the size of the job.
Ealing is suburban in character, with interwar semis, Edwardian villas and larger gardens. Soakaways, garden gullies and tree roots account for most of what we attend.
Common causes in W5
What actually causes most of the work in W5 are much the same year to year:
- A build-up that has been narrowing the pipe for a while, finished off by one heavy load
- A structural fault in the pipe collecting everything that passes
- A common drain serving more than one home
- Surface water overwhelming a combined sewer
Signs worth reporting
What tends to prompt the call across W5:
- Water standing in an outside gully long after use
- Two or more fittings affected together, which points at the shared run
- A glugging noise from a plughole as another appliance drains
- A sour smell near the gully that worsens after rain
How the visit works
Finding the cause comes before clearing it:
- Get the property out of harm’s way on arrival
- Trace the restriction by working through the chambers
- Clear the line with whichever method suits the cause
- Report what caused it and whether the pipe needs more than clearing
Before we arrive
Before the engineer arrives, these few things genuinely help:
- Hold off on taps, showers and appliances, including the washing machine and dishwasher
- Keep people and pets away from any standing waste water
- Make sure the chambers can be reached
- Note which fittings are affected for the call
Who pays for the repair
Whose pipe it is matters as much as what is in it. Most pipework beyond your boundary became the water company’s responsibility in 2011, and a defect on the shared run is not your cost. We work out where the fault is and say so, including when the answer is that you should call Thames Water instead.
What it costs in W5
Drain unblocking starts at a fixed £120 plus VAT, with no call-out charge at any hour. We never charge for coming out, whatever the time. You know the cost before the engineer picks up a tool.