If you have a drain blockage in E14, help is normally under 90 minutes away. We work across Canary Wharf, Poplar and the Isle of Dogs and the streets around them, at any hour, every day of the year.
What we cover in E14
What we take in across E14 includes Canary Wharf, Poplar and the Isle of Dogs, within Tower Hamlets. As we also attend the adjoining areas, a drain shared between streets is not a problem.
Canary Wharf, Poplar and the Isle of Dogs are dominated by tall buildings with pumped systems, shared stacks and basement car park drainage. The dockside setting is tidal, which affects how quickly surface water discharges.
Common causes in E14
What actually causes most of the work in E14 follow a pattern:
- A build-up that has been narrowing the pipe for a while, completed by a downpour
- A cracked or displaced section catching debris every time
- A blockage on pipework shared with neighbours
- Rainfall filling a combined system
Signs worth reporting
The signs that bring people to call us in E14:
- Water sitting in a drain outside long after use
- Several fittings draining slowly at once, which points at the shared run
- Bubbling in the pan when the bath is let out
- A sour smell near the gully that is stronger in warm weather
How the visit works
Here is what happens when we attend:
- Make the property safe on arrival
- Find where the flow stops by working through the chambers
- Remove the obstruction with jetting or rods
- Tell you what we found and whether the pipe needs more than clearing
Before we arrive
What to do before we get there:
- Hold off on taps, showers and appliances, including the washing machine and dishwasher
- Keep people and pets away from any standing waste water
- Move bins or planters off the inspection covers
- Jot down what is draining and what is not so we arrive prepared
Who pays for the repair
A blockage is not automatically your bill. Since 2011, most shared drains and lateral drains in England belong to the water company, which means a fault beyond your boundary is theirs to fix. We establish which side of the line the fault sits and tell you plainly, including when the answer is that you should call Thames Water instead.
What it costs in E14
Drain unblocking starts at a fixed £120 plus VAT, with no call-out charge at any hour. We never charge for coming out, whatever the time. The price is confirmed before we start.