Dealing with a drain survey in E14, help is normally under 90 minutes away. We attend jobs throughout Canary Wharf, Poplar and the Isle of Dogs and the surrounding roads, day and night, 365 days a year.
What we cover in E14
The area we cover in E14 spans Canary Wharf, Poplar and the Isle of Dogs, in Tower Hamlets. Since we work the surrounding postcodes as well, we can deal with both ends of a shared run.
Canary Wharf, Poplar and the Isle of Dogs are dominated by tall buildings with pumped systems, shared stacks and basement car park drainage. The dockside setting is tidal, which affects how quickly surface water discharges.
Common causes in E14
What actually causes most of the work in E14 follow a pattern:
- A run that blocks again within weeks, which suggests something structural
- An imminent exchange, where the drainage condition is unknown
- An insurer asking for evidence needing documented evidence
- Building work about to start, where the run has to be located first
Signs worth reporting
What you are likely to be seeing in E14:
- Water standing in an outside gully hours after the last discharge
- More than one appliance backing up, not just one
- A glugging noise from a plughole as another appliance drains
- Foul odour around a chamber that keeps coming back
How the visit works
What we do when we get there:
- Clear enough of the line for a usable view
- Survey the whole run, not the first few metres
- Locate every fault from the surface
- Provide the footage and a written summary
Before we arrive
Useful steps before we arrive:
- Keep water use to nothing, especially washing machines
- Keep people and pets away from any standing waste water
- Move bins or planters off the inspection covers
- Jot down what is draining and what is not when you ring
Who pays for the repair
Before anyone invoices you, it is worth knowing where the fault sits. Your own run up to the boundary is your responsibility; shared runs and anything past the boundary generally are not. We record it so you have something to act on.
What it costs in E14
A CCTV drain survey is a fixed £300 plus VAT, footage and written summary included. Prices are fixed rather than hourly, which means a stubborn blockage costs what we said.