Drainage emergencies in E2 do not keep office hours. Our call-out runs 24 hours covering Bethnal Green and Shoreditch, with the price agreed up front.
What we cover in E2
E2 covers Bethnal Green and Shoreditch, inside Tower Hamlets and Hackney. We attend both residential and commercial property here, whatever the size of the job.
Bethnal Green and the Shoreditch fringe are Victorian terraces and converted industrial buildings with retro-fitted waste runs. Limited fall in those retro-fitted runs is behind a large share of repeat blockages.
Common causes in E2
Throughout E2, these are the ones that come up again and again:
- Sewage escaping at ground level
- The whole system at a standstill
- Sewage appearing in a ground-floor fitting
- Surface water with nowhere to go
Signs worth reporting
The signs that bring people to call us in E2:
- Water sitting in a drain outside long after use
- Several fittings draining slowly at once, rather than a single sink
- Gurgling from a toilet or sink when the bath is let out
- A drain smell outside that is stronger in warm weather
How the visit works
Finding the cause comes before clearing it:
- We give you a realistic arrival time on the call
- Stop using water in the property until we arrive
- The aim is to finish it on the first attendance
- We are straight about whether clearing is enough
Before we arrive
What to do before we get there:
- Hold off on taps, showers and appliances, particularly appliances on a timer
- Keep people and pets away from any standing waste water
- Clear access to the drain covers if you can
- Note which fittings are affected for the call
Who pays for the repair
Not every blockage is yours to pay for. Since 2011, most shared drains and lateral drains in England belong to the water company, which means a fault beyond your boundary is theirs to fix. We work out where the fault is and say so, even where it means there is no job in it for us.
What it costs in E2
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. No call-out fee applies, day or night. You know the cost before the engineer picks up a tool.