Drainage emergencies in SE18 do not keep office hours. Our call-out runs 24 hours covering Woolwich and Plumstead, and a fixed price given on the call.
What we cover in SE18
SE18 covers Woolwich and Plumstead, in the London Borough of Greenwich. We work for householders and businesses alike in this area, whatever the size of the job.
Woolwich and Plumstead mix Victorian terraces, estates and substantial recent development. Ground falling towards the river brings surface water down fast onto older drainage.
Common causes in SE18
Across SE18, these are the ones that come up again and again:
- Sewage escaping at ground level
- Every fitting backing up at once
- Sewage appearing in a ground-floor fitting
- Flooding after a storm
Signs worth reporting
What to tell us on the call:
- Water standing in an outside gully hours after the last discharge
- More than one appliance backing up, which points at the shared run
- A glugging noise from a plughole when something else empties
- A sour smell near the gully that keeps coming back
How the visit works
We work to the same order on every visit, which is what keeps the price fixed:
- We give you a realistic arrival time on the call
- Keep water use to nothing until the engineer is with you
- We clear the blockage on the visit wherever possible
- You find out if the pipe itself needs work
Before we arrive
What to do before we get there:
- Stop using water in the property, especially washing machines
- Keep people and pets away from any standing waste water
- Move bins or planters off the inspection covers
- Jot down what is draining and what is not for the call
Who pays for the repair
On terraced and converted property, ownership is the first thing to settle. Pipework inside your boundary serving only your property is yours; beyond that, and on anything shared, it is generally the water company’s. We put that in writing after the visit.
What it costs in SE18
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. Prices are fixed rather than hourly, so nothing changes once we are on site.