Drainage emergencies in SE7 have a habit of happening at the worst time. Someone answers whatever time you call covering Charlton, with fixed prices confirmed before any work starts.
What we cover in SE7
Our coverage of SE7 runs across Charlton, part of Greenwich. Because we cover the neighbouring postcodes too, a run crossing a boundary needs only one contractor.
Charlton mixes terraced housing with industrial and retail units towards the river. Surface water systems here carry a lot of silt from hard-surfaced commercial ground.
Common causes in SE7
What actually causes most of the work in SE7 follow a pattern:
- Foul water coming up through a chamber
- Nothing draining anywhere in the property
- Foul water backing into a ground-floor shower or bath
- Surface water with nowhere to go
Signs worth reporting
The symptoms worth reporting when you ring:
- Water sitting in a drain outside long after use
- Several fittings draining slowly at once, rather than a single sink
- A glugging noise from a plughole as another appliance drains
- Foul odour around a chamber that keeps coming back
How the visit works
The order matters, so we work it out before we jet:
- We give you a realistic arrival time on the call
- Keep water use to nothing until the engineer is with you
- The aim is to finish it on the first attendance
- We tell you whether there is an underlying fault
Before we arrive
While you wait for us, there are two or three useful steps:
- Hold off on taps, showers and appliances, including the washing machine and dishwasher
- Keep people and pets away from any standing waste water
- Clear access to the drain covers if you can
- Have your postcode and a description ready for the call
Who pays for the repair
The first question on a shared drain is whose it is. Your own run up to the boundary is your responsibility; beyond that, and on anything shared, it is generally the water company’s. We put that in writing after the visit.
What it costs in SE7
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. There is no call-out charge in SE7, at any hour. You know the cost before the engineer picks up a tool.