Family-run since 2013, we work right across the capital, with NW5 among the areas we attend most. The postcode takes in Kentish Town and Dartmouth Park.
What we cover in NW5
Our coverage of NW5 includes Kentish Town and Dartmouth Park, in Camden. Since we work the surrounding postcodes as well, a run crossing a boundary needs only one contractor.
Kentish Town and Dartmouth Park are Victorian terraces, many converted, with rear gardens reached through the property. Extensions built over the original drain line are common and complicate access to the run.
Common causes in NW5
The causes we see most often in NW5 are much the same year to year:
- A gradual deposit, completed by a downpour
- A cracked or displaced section catching debris every time
- A blockage on pipework shared with neighbours
- Rainfall filling a combined system
Signs worth reporting
What to tell us on the call:
- Water standing in an outside gully hours after the last discharge
- Two or more fittings affected together, rather than a single sink
- Gurgling from a toilet or sink when something else empties
- Foul odour around a chamber that keeps coming back
How the visit works
Every job follows the same sequence, so nothing turns into an open-ended bill:
- Make the property safe on arrival
- Find where the flow stops by working through the chambers
- Clear the line with whichever method suits the cause
- Explain the cause and whether the pipe needs more than clearing
Before we arrive
Before the engineer arrives, a couple of things make a real difference:
- Stop using water in the property, including the washing machine and dishwasher
- Keep people and pets away from any standing waste water
- Move bins or planters off the inspection covers
- Jot down what is draining and what is not so we arrive prepared
Who pays for the repair
On terraced and converted property, ownership is the first thing to settle. A private drain serving one building is the owner’s; past the boundary it is normally Thames Water. You get that in writing.
What it costs in NW5
Drain unblocking starts at a fixed £120 plus VAT, with no call-out charge at any hour. We never charge for coming out, whatever the time. You get the figure before any work begins.