Dealing with a drainage emergency in NW5, we can usually be with you inside 90 minutes. Our engineers cover Kentish Town and Dartmouth Park and the streets around them, day and night, 365 days a year.
What we cover in NW5
The area we cover in NW5 runs across Kentish Town and Dartmouth Park, within Camden. As we also attend the adjoining areas, we can deal with both ends of a shared run.
Kentish Town and Dartmouth Park are Victorian terraces, many converted, with rear gardens reached through the property. Extensions built over the original drain line are common and complicate access to the run.
Common causes in NW5
The causes we see most often in NW5 are predictable:
- Foul water coming up through a chamber
- Nothing draining anywhere in the property
- Sewage appearing in a ground-floor fitting
- A gully surcharging during heavy rain
Signs worth reporting
What to tell us on the call:
- Water standing in an outside gully when nothing is running
- Two or more fittings affected together, which points at the shared run
- Gurgling from a toilet or sink when something else empties
- A sour smell near the gully that is stronger in warm weather
How the visit works
Every job follows the same sequence, so nothing turns into an open-ended bill:
- We give you a realistic arrival time on the call
- Keep water use to nothing until the engineer is with you
- We clear the blockage on the visit wherever possible
- We are straight about whether clearing is enough
Before we arrive
What to do before we get there:
- Stop using water in the property, especially washing machines
- Move children and pets away from the affected area
- Move bins or planters off the inspection covers
- Have your postcode and a description ready when you ring
Who pays for the repair
Before anyone invoices you, it is worth knowing where the fault sits. Pipework inside your boundary serving only your property is yours; shared runs and anything past the boundary generally are not. We put that in writing after the visit.
What it costs in NW5
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. No call-out fee applies, day or night. You know the cost before the engineer picks up a tool.