If you have a drainage emergency in CR0, we are typically 60 to 90 minutes away. We work across Croydon, Addiscombe and Shirley and everything nearby, day and night, 365 days a year.
What we cover in CR0
The area we cover in CR0 includes Croydon, Addiscombe and Shirley, within Croydon. As we also attend the adjoining areas, a run crossing a boundary needs only one contractor.
Croydon, Addiscombe and Shirley range from a dense commercial town centre to interwar suburbs. Basement pump chambers in the centre and failing soakaways in the suburbs are the two distinct types of work.
Common causes in CR0
The bulk of the jobs in CR0 has one of these behind it:
- Foul water coming up through a chamber
- Nothing draining anywhere in the property
- Foul water backing into a ground-floor shower or bath
- Surface water with nowhere to go
Signs worth reporting
Before you call, it helps to know what you are looking at:
- Water sitting in a drain outside hours after the last discharge
- Several fittings draining slowly at once, rather than a single sink
- A glugging noise from a plughole when something else empties
- Foul odour around a chamber that worsens after rain
How the visit works
The order matters, so we work it out before we jet:
- We tell you when we will actually be there
- Hold off on washing machines and dishwashers
- We clear the blockage on the visit wherever possible
- We are straight about whether clearing is enough
Before we arrive
Before the engineer arrives, a couple of things make a real difference:
- Keep water use to nothing, including the washing machine and dishwasher
- Move children and pets away from the affected area
- Make sure the chambers can be reached
- Have your postcode and a description ready for the call
Who pays for the repair
Whose pipe it is matters as much as what is in it. Since 2011, most shared drains and lateral drains in England belong to the water company, which means a fault beyond your boundary is theirs to fix. We establish which side of the line the fault sits and tell you plainly, even where it means there is no job in it for us.
What it costs in CR0
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. You get a fixed figure rather than a running clock, so nothing changes once we are on site.