Dealing with a drainage emergency in W11, we can usually be with you inside 90 minutes. We attend jobs throughout Notting Hill and Holland Park and the streets around them, at any hour, 365 days a year.
What we cover in W11
The area we cover in W11 runs across Notting Hill and Holland Park, in Kensington and Chelsea. Since we work the surrounding postcodes as well, a drain shared between streets is not a problem.
Notting Hill has stucco terraces around garden squares, most converted into flats or maisonettes. Basement conversions and shared laterals under communal gardens are the local complication.
Common causes in W11
Across W11, the common causes are:
- Foul water coming up through a chamber
- Every fitting backing up at once
- Foul water backing into a ground-floor shower or bath
- Flooding after a storm
Signs worth reporting
What to tell us on the call:
- Standing water in a yard gully when nothing is running
- Several fittings draining slowly at once, which points at the shared run
- Gurgling from a toilet or sink when something else empties
- Foul odour around a chamber that keeps coming back
How the visit works
We diagnose before we clear:
- You get an honest time, not an optimistic one
- Stop using water in the property until we arrive
- We clear the blockage on the visit wherever possible
- You find out if the pipe itself needs work
Before we arrive
Before the engineer arrives, there are two or three useful steps:
- Stop using water in the property, including the washing machine and dishwasher
- Cordon off contaminated ground
- Make sure the chambers can be reached
- Jot down what is draining and what is not when you ring
Who pays for the repair
Whose pipe it is matters as much as what is in it. Most pipework beyond your boundary became the water company’s responsibility in 2011, which means a fault beyond your boundary is theirs to fix. We establish which side of the line the fault sits and tell you plainly, even when that means we are not the ones doing the repair.
What it costs in W11
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. We quote a fixed price, not a rate, which means a stubborn blockage costs what we said.