Drainage emergencies in W2 do not keep office hours. Someone answers whatever time you call covering Paddington, Bayswater and Notting Hill, with the price agreed up front.
What we cover in W2
W2 takes in Paddington, Bayswater and Notting Hill, inside City of Westminster. Homes, flats and commercial premises are all covered, whatever the size of the job.
Paddington and Bayswater are tall stucco terraces converted into flats and hotels, with extensive basement space. Shared stacks in near-constant use and front lightwell gullies are the usual sources of call-outs.
Common causes in W2
The recurring problems in W2 follow a pattern:
- Sewage escaping at ground level
- The whole system at a standstill
- Sewage appearing in a ground-floor fitting
- Surface water with nowhere to go
Signs worth reporting
The symptoms worth reporting when you ring:
- Standing water in a yard gully when nothing is running
- More than one appliance backing up, rather than a single sink
- A glugging noise from a plughole as another appliance drains
- A sour smell near the gully that worsens after rain
How the visit works
The order matters, so we work it out before we jet:
- You get an honest time, not an optimistic one
- Stop using water in the property until we arrive
- Most emergencies are resolved in one visit
- You find out if the pipe itself needs work
Before we arrive
While you wait for us, these few things genuinely help:
- Stop using water in the property, particularly appliances on a timer
- Move children and pets away from the affected area
- Make sure the chambers can be reached
- Note which fittings are affected when you ring
Who pays for the repair
On terraced and converted property, ownership is the first thing to settle. Your own run up to the boundary is your responsibility; beyond that, and on anything shared, it is generally the water company’s. We put that in writing after the visit.
What it costs in W2
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. You get a fixed figure rather than a running clock, so nothing changes once we are on site.