When you have a blocked toilet in EC2, help is normally under 90 minutes away. Our engineers cover Moorgate, Liverpool Street and Bishopsgate and the streets around them, 24 hours a day, every day of the year.
What we cover in EC2
Our coverage of EC2 spans Moorgate, Liverpool Street and Bishopsgate, in City of London. Since we work the surrounding postcodes as well, we can deal with both ends of a shared run.
Around Moorgate and Liverpool Street the stock is overwhelmingly commercial, with food outlets at street level and offices above. Grease from catering and washroom waste share the same ageing runs, and access usually has to be arranged with building management.
Common causes in EC2
The bulk of the jobs in EC2 has one of these behind it:
- Non-flushable items lodged in the trap
- A heavy load of paper, on a pan with a weak flush
- A partial blockage in the stack, which is why the toilet is only where it shows
- A foreign object stuck in the pan
Signs worth reporting
What you are likely to be seeing in EC2:
- Standing water in a yard gully hours after the last discharge
- Two or more fittings affected together, which points at the shared run
- A glugging noise from a plughole as another appliance drains
- Foul odour around a chamber that worsens after rain
How the visit works
The process is the same whatever the address, so nothing turns into an open-ended bill:
- Check whether other fittings are draining normally
- Sheet up the area before any work starts
- Clear the trap with the right tool for the blockage
- Check the soil stack and the run outside if the pan is already clear
Before we arrive
While you wait for us, these few things genuinely help:
- Keep water use to nothing, particularly appliances on a timer
- Cordon off contaminated ground
- Move bins or planters off the inspection covers
- Jot down what is draining and what is not for the call
Who pays for the repair
On terraced and converted property, ownership is the first thing to settle. Your own run up to the boundary is your responsibility; shared runs and anything past the boundary generally are not. You get that in writing.
What it costs in EC2
A blocked toilet is normally cleared at the fixed £120 plus VAT rate. There is no call-out charge in EC2, at any hour. You know the cost before the engineer picks up a tool.