Family-run since 2013, we work right across the capital, and EC2 is well within our patch. The postcode takes in Moorgate, Liverpool Street and Bishopsgate.
What we cover in EC2
Our coverage of EC2 runs across Moorgate, Liverpool Street and Bishopsgate, within City of London. Because we cover the neighbouring postcodes too, we can deal with both ends of a shared run.
Around Moorgate and Liverpool Street the stock is overwhelmingly commercial, with food outlets at street level and offices above. Grease from catering and washroom waste share the same ageing runs, and access usually has to be arranged with building management.
Common causes in EC2
Most of what we attend in EC2 comes down to a short list:
- Foul water coming up through a chamber
- Nothing draining anywhere in the property
- Foul water backing into a ground-floor shower or bath
- Flooding after a storm
Signs worth reporting
What to tell us on the call:
- Standing water in a yard gully hours after the last discharge
- Two or more fittings affected together, not just one
- Gurgling from a toilet or sink when something else empties
- Foul odour around a chamber that keeps coming back
How the visit works
Here is what happens when we attend:
- You get an honest time, not an optimistic one
- Hold off on washing machines and dishwashers
- Most emergencies are resolved in one visit
- We tell you whether there is an underlying fault
Before we arrive
Worth doing while you wait:
- Stop using water in the property, particularly appliances on a timer
- Move children and pets away from the affected area
- Move bins or planters off the inspection covers
- Have your postcode and a description ready so we arrive prepared
Who pays for the repair
Whose pipe it is matters as much as what is in it. Since 2011, most shared drains and lateral drains in England belong to the water company, which means a fault beyond your boundary is theirs to fix. We establish which side of the line the fault sits and tell you plainly, even where it means there is no job in it for us.
What it costs in EC2
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. No call-out fee applies, day or night. You know the cost before the engineer picks up a tool.