Family-run since 2013, we work right across the capital, with TW1 among the areas we attend most. That covers Twickenham and St Margarets.
What we cover in TW1
Our coverage of TW1 spans Twickenham and St Margarets, part of Richmond upon Thames. Because we cover the neighbouring postcodes too, a drain shared between streets is not a problem.
Twickenham and St Margarets sit close to the Thames on ground with a high water table and a history of tidal flooding in the lowest streets. Mature gardens add root ingress to the picture.
Common causes in TW1
Across TW1, the usual culprits are:
- Wet wipes and sanitary products stuck in the branch pipe
- Paper build-up, especially in an older narrow-bore pan
- A partial blockage in the stack, not a fault with the toilet itself
- A foreign object blocking the trap
Signs worth reporting
The symptoms worth reporting when you ring:
- Water standing in an outside gully hours after the last discharge
- Two or more fittings affected together, which points at the shared run
- Gurgling from a toilet or sink as another appliance drains
- A sour smell near the gully that worsens after rain
How the visit works
This is how a visit works:
- Check whether other fittings are draining normally
- Cover the floor and surrounds before any work starts
- Clear the trap with the right tool for the blockage
- Work down to the external run if the pan is already clear
Before we arrive
In the meantime, a couple of things make a real difference:
- Hold off on taps, showers and appliances, including the washing machine and dishwasher
- Keep people and pets away from any standing waste water
- Clear access to the drain covers if you can
- Have your postcode and a description ready when you ring
Who pays for the repair
Whose pipe it is matters as much as what is in it. Shared drains and laterals transferred to the water company in England in 2011, and a defect on the shared run is not your cost. We work out where the fault is and say so, even where it means there is no job in it for us.
What it costs in TW1
A blocked toilet is normally cleared at the fixed £120 plus VAT rate. There is no call-out charge in TW1, at any hour. The price is confirmed before we start.