Blocked toilets in TW9 do not keep office hours. We run a genuine round-the-clock service covering Richmond and Kew, with fixed prices confirmed before any work starts.
What we cover in TW9
TW9 takes in Richmond and Kew, within Richmond upon Thames. We work for householders and businesses alike in this area, whatever the size of the job.
Richmond and Kew have Georgian and Victorian houses with mature gardens, plus a riverside strip that floods on high spring tides. Excavation under established planting is costly, so surveys matter here.
Common causes in TW9
What actually causes most of the work in TW9 follow a pattern:
- Wet wipes and sanitary products lodged in the trap
- A heavy load of paper, especially in an older narrow-bore pan
- An obstruction in the run below, which is why the toilet is only where it shows
- An item dropped into the pan stuck in the pan
Signs worth reporting
The signs that bring people to call us in TW9:
- Water standing in an outside gully long after use
- Several fittings draining slowly at once, rather than a single sink
- Bubbling in the pan when something else empties
- A sour smell near the gully that keeps coming back
How the visit works
This is how a visit works:
- Test the other fittings first
- Cover the floor and surrounds before any work starts
- Clear the trap with the right tool for the blockage
- Check the soil stack and the run outside if the pan is already clear
Before we arrive
What to do before we get there:
- Hold off on taps, showers and appliances, including the washing machine and dishwasher
- Cordon off contaminated ground
- Move bins or planters off the inspection covers
- Jot down what is draining and what is not so we arrive prepared
Who pays for the repair
A blockage is not automatically your bill. Shared drains and laterals transferred to the water company in England in 2011, so a fault out in the road is not yours to fund. We identify the location and are straight with you about it, even when that means we are not the ones doing the repair.
What it costs in TW9
A blocked toilet is normally cleared at the fixed £120 plus VAT rate. We quote a fixed price, not a rate, which means a stubborn blockage costs what we said.