We have been clearing drains across London since 2013, and TW1 is well within our patch. That covers Twickenham and St Margarets.
What we cover in TW1
TW1 covers Twickenham and St Margarets, within Richmond upon Thames. Homes, flats and commercial premises are all covered, from single blockages to full drainage installations.
Twickenham and St Margarets sit close to the Thames on ground with a high water table and a history of tidal flooding in the lowest streets. Mature gardens add root ingress to the picture.
Common causes in TW1
Nearly everything we clear in TW1 traces back to a handful of causes:
- Foul water coming up through a chamber
- Nothing draining anywhere in the property
- Waste rising into a downstairs bathroom
- A gully surcharging during heavy rain
Signs worth reporting
Before you call, it helps to know what you are looking at:
- Water standing in an outside gully long after use
- Two or more fittings affected together, not just one
- Bubbling in the pan when something else empties
- A drain smell outside that keeps coming back
How the visit works
We work to the same order on every visit, which is what keeps the price fixed:
- We give you a realistic arrival time on the call
- Keep water use to nothing until the engineer is with you
- The aim is to finish it on the first attendance
- We tell you whether there is an underlying fault
Before we arrive
In the meantime, these few things genuinely help:
- Stop using water in the property, especially washing machines
- Keep people and pets away from any standing waste water
- Move bins or planters off the inspection covers
- Jot down what is draining and what is not for the call
Who pays for the repair
Before anyone invoices you, it is worth knowing where the fault sits. Your own run up to the boundary is your responsibility; past the boundary it is normally Thames Water. We record it so you have something to act on.
What it costs in TW1
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. You get a fixed figure rather than a running clock, so nothing changes once we are on site.