When you have a drain survey in E5, help is normally under 90 minutes away. We attend jobs throughout Clapton and the surrounding roads, 24 hours a day, every day of the year.
What we cover in E5
The area we cover in E5 spans Clapton, part of Hackney. Because we cover the neighbouring postcodes too, we can deal with both ends of a shared run.
Clapton is largely Victorian terraces with a high level of conversion, plus estates towards the marshes. Ground close to the Lea holds water, so gardens drain slowly after prolonged rain.
Common causes in E5
Across E5, these are the ones that come up again and again:
- A run that blocks again within weeks, which suggests something structural
- A property being bought, with mature trees close to the run
- An insurer asking for evidence that has to be supported properly
- Building work about to start, which needs the drain traced accurately
Signs worth reporting
The symptoms worth reporting when you ring:
- Standing water in a yard gully when nothing is running
- Two or more fittings affected together, not just one
- Bubbling in the pan when the bath is let out
- A drain smell outside that is stronger in warm weather
How the visit works
Finding the cause comes before clearing it:
- Remove debris so the footage shows the pipe, not the deposits
- Record the entire line
- Mark the position and depth of each defect
- Hand over the recording with a written report
Before we arrive
Before the engineer arrives, these few things genuinely help:
- Keep water use to nothing, particularly appliances on a timer
- Move children and pets away from the affected area
- Move bins or planters off the inspection covers
- Note which fittings are affected for the call
Who pays for the repair
A blockage is not automatically your bill. Since 2011, most shared drains and lateral drains in England belong to the water company, and a defect on the shared run is not your cost. We identify the location and are straight with you about it, including when the answer is that you should call Thames Water instead.
What it costs in E5
A CCTV drain survey is a fixed £300 plus VAT, footage and written summary included. There is no call-out charge in E5, at any hour. You know the cost before the engineer picks up a tool.