Drainage emergencies in TW9 do not keep office hours. We run a genuine round-the-clock service covering Richmond and Kew, and a fixed price given on the call.
What we cover in TW9
TW9 takes in Richmond and Kew, inside Richmond upon Thames. We work for householders and businesses alike in this area, whatever the size of the job.
Richmond and Kew have Georgian and Victorian houses with mature gardens, plus a riverside strip that floods on high spring tides. Excavation under established planting is costly, so surveys matter here.
Common causes in TW9
Most of what we attend in TW9 comes down to a short list:
- Sewage escaping at ground level
- Every fitting backing up at once
- Sewage appearing in a ground-floor fitting
- Flooding after a storm
Signs worth reporting
Before you call, it helps to know what you are looking at:
- Standing water in a yard gully when nothing is running
- More than one appliance backing up, not just one
- A glugging noise from a plughole as another appliance drains
- Foul odour around a chamber that worsens after rain
How the visit works
The order matters, so we work it out before we jet:
- We give you a realistic arrival time on the call
- Hold off on washing machines and dishwashers
- Most emergencies are resolved in one visit
- We tell you whether there is an underlying fault
Before we arrive
In the meantime, these few things genuinely help:
- Stop using water in the property, particularly appliances on a timer
- Move children and pets away from the affected area
- Clear access to the drain covers if you can
- Jot down what is draining and what is not for the call
Who pays for the repair
A blockage is not automatically your bill. Since 2011, most shared drains and lateral drains in England belong to the water company, so a fault out in the road is not yours to fund. We work out where the fault is and say so, even when that means we are not the ones doing the repair.
What it costs in TW9
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. There is no call-out charge in TW9, at any hour. The price is confirmed before we start.