We have been clearing drains across London since 2013, with TW10 among the areas we attend most. That covers Richmond Hill and Ham.
What we cover in TW10
TW10 includes Richmond Hill and Ham, inside Richmond upon Thames. We work for householders and businesses alike in this area, from single blockages to full drainage installations.
Richmond Hill and Ham combine period housing with substantial gardens on ground that falls towards the river. Roots in older clay joints and slow-draining ground are the two recurring findings.
Common causes in TW10
Most of what we attend in TW10 traces back to a handful of causes:
- Waste water rising from a manhole
- Every fitting backing up at once
- Foul water backing into a ground-floor shower or bath
- A gully surcharging during heavy rain
Signs worth reporting
What to tell us on the call:
- Water standing in an outside gully hours after the last discharge
- More than one appliance backing up, which points at the shared run
- A glugging noise from a plughole when the bath is let out
- A drain smell outside that worsens after rain
How the visit works
Finding the cause comes before clearing it:
- We tell you when we will actually be there
- Stop using water in the property until we arrive
- Most emergencies are resolved in one visit
- You find out if the pipe itself needs work
Before we arrive
While you wait for us, these few things genuinely help:
- Stop using water in the property, including the washing machine and dishwasher
- Keep people and pets away from any standing waste water
- Clear access to the drain covers if you can
- Note which fittings are affected for the call
Who pays for the repair
Before anyone invoices you, it is worth knowing where the fault sits. A private drain serving one building is the owner’s; past the boundary it is normally Thames Water. You get that in writing.
What it costs in TW10
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. You get a fixed figure rather than a running clock, so a difficult job in TW10 does not become an expensive surprise.