If you have a drainage emergency in W12, we are typically 60 to 90 minutes away. Our engineers cover Shepherd’s Bush and White City and the streets around them, at any hour, every day of the year.
What we cover in W12
Our coverage of W12 includes Shepherd’s Bush and White City, part of Hammersmith and Fulham. Since we work the surrounding postcodes as well, a run crossing a boundary needs only one contractor.
Shepherd’s Bush and White City mix Victorian terraces with estates and large retail and media development. The terraced streets follow the familiar pattern of shared clay laterals and root ingress.
Common causes in W12
Most of what we attend in W12 comes down to a short list:
- Foul water coming up through a chamber
- Nothing draining anywhere in the property
- Sewage appearing in a ground-floor fitting
- A gully surcharging during heavy rain
Signs worth reporting
What you are likely to be seeing in W12:
- Water standing in an outside gully long after use
- Two or more fittings affected together, not just one
- Gurgling from a toilet or sink as another appliance drains
- A sour smell near the gully that worsens after rain
How the visit works
The order matters, so we work it out before we jet:
- We tell you when we will actually be there
- Hold off on washing machines and dishwashers
- The aim is to finish it on the first attendance
- We tell you whether there is an underlying fault
Before we arrive
What to do before we get there:
- Stop using water in the property, especially washing machines
- Keep people and pets away from any standing waste water
- Make sure the chambers can be reached
- Have your postcode and a description ready so we arrive prepared
Who pays for the repair
The first question on a shared drain is whose it is. A private drain serving one building is the owner’s; shared runs and anything past the boundary generally are not. You get that in writing.
What it costs in W12
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. There is no call-out charge in W12, at any hour. You know the cost before the engineer picks up a tool.