Family-run since 2013, we work right across the capital, with W13 among the areas we attend most. That covers West Ealing.
What we cover in W13
Our coverage of W13 spans West Ealing, within Ealing. Because we cover the neighbouring postcodes too, a drain shared between streets is not a problem.
West Ealing is Edwardian and interwar suburban housing with side access and reasonable gardens. Paved driveways over former soakaways are the most common source of surface water problems.
Common causes in W13
The bulk of the jobs in W13 comes down to a short list:
- Sewage escaping at ground level
- Every fitting backing up at once
- Sewage appearing in a ground-floor fitting
- Surface water with nowhere to go
Signs worth reporting
The signs that bring people to call us around W13:
- Water standing in an outside gully hours after the last discharge
- Two or more fittings affected together, which points at the shared run
- Gurgling from a toilet or sink as another appliance drains
- Foul odour around a chamber that worsens after rain
How the visit works
What we do when we get there:
- You get an honest time, not an optimistic one
- Stop using water in the property until we arrive
- We clear the blockage on the visit wherever possible
- You find out if the pipe itself needs work
Before we arrive
What to do before we get there:
- Hold off on taps, showers and appliances, including the washing machine and dishwasher
- Keep people and pets away from any standing waste water
- Clear access to the drain covers if you can
- Have your postcode and a description ready for the call
Who pays for the repair
On terraced and converted property, ownership is the first thing to settle. Your own run up to the boundary is your responsibility; past the boundary it is normally Thames Water. We record it so you have something to act on.
What it costs in W13
Emergency attendance starts at a fixed £120 plus VAT, and we never charge for coming out. Prices are fixed rather than hourly, so nothing changes once we are on site.